SHIPPING & DELIVERY
At karat stone , we strive to deliver your order in the quickest, safest, and most economical way possible. We process all orders within 24 hours of receiving them, and we will do our best to get your jewellery to you as soon as possible. Here are some further details about our shipping policy:
- The Product will be Delivered within 7 to 10 days Standard time.
- Refund will be not Accepted after order done .
- No Return After goods delivered or 24 hours done.
- Goods Damaged or dent or missing onwer/buyer own risk.
- In case of any refunds approved by KARAT STONE, it will take 10 days for the refund to be processed to you.
- Refund will be process after 7 to 10 days Business Days.
- The order cannot be cancelled once it leaves the warehouse.
- artificial jewellery is a very soft material and can easily be dented or scratched during the process of transportation. Therefore, any refund or return will not be initiated if you receive a product which is slightly dented or scratched.
- The shipping time may vary depending on the location and availability of the product.
- We provide a tracking number for every order once it has been shipped. You will receive a WhatsApp message , email and a SMS with the tracking details so you can keep an eye on your package.
- Please note that our shipping times may be impacted by factors such as unexpected weather events and national holidays, which may delay the delivery of your order.
- Return or Refund initiated process would be, customer need to make a video while opening the recieved package /box. Then customer need to send that video on support@karatstone.com or whatsapp …… Then it will verify/identify is there any damages. After this process return or refund will initiate within 7-10 business days. (Note: If customer enable to provide opening package/box video, we will not be able to process return or refund)
- We always strive to provide the best possible shipping experience for our customers. If you have any questions about our shipping policy, please don’t hesitate to contact us at support@karatstone.com